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Student Lifestyle

UWE Finance FAQ

By shodgson 18 Jul 2022

University fees can be a tricky thing to get right, but here at UWE, we are here to support you every step of the way! 

Check out our frequently asked questions below to help make sense of all things finance. 

What does the Cash Office do? 

The Cashiers Team are responsible for student payments including the collection of direct debits for tuition fees and accommodation license fees, and for online store queries and payment plans. If you have a query about either of these please email cash.office@uwe.ac.uk or call +44 (0)117 32 87888.

Who can help with issues or questions about my student loan?

The UWE cash office is unable to provide advice in regards to delayed or withdrawn funding through Student Finance, for enquiries of that nature please contact slc.enquiries@uwe.ac.uk.

 You can also contact Student Finance England directly by calling 0300 100 0607.  

How can I contact the Cash Office?  

You can contact the Cash office at cash.office@uwe.ac.uk or book your appointment through https://infohub.uwe.ac.uk/students/login?ReturnUrl=/  

If you wish to speak over the phone call: +44 (0)117 32 87888  - choose option 1 for cash office  

Where is the Cash Office? 

The Cash office and Credit control can be found in Room 2D23, on Frenchay Campus. Opening times for the offices can be found on their website, linked below.

However, contact the offices prior to your visit and make an appointment at the office.  

What does the Credit Control Office do?  

For queries relating to unpaid amounts on invoices and debts, please contact the Credit Control Team at creditcontrol@uwe.ac.uk or by calling +44 (0)117 32 87888. - choose option 2 for credit control

Who should I contact if I'm struggling with financial difficulties? 

The credit control office will be able to give you advise. They work with students with financial difficulties and are the ones that apply any sanctions to students who breach contracts.  

 For further information, please see the links below: 

Tuition Fees

If you have questions about tuition fees, please contact one of the Information Points or complete the fees self-help form (login required) and we'll get back to you.

International students - tuition fee enquiries

If you are an international student with questions about tuition fees, please email the International Registration Team at international@uwe.ac.uk