Our commitment and legal obligations
We commit to ensuring the communications we produce are clear and accessible to the widest range of people.
We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.
Web standards and technologies
We have developed the website so that it works on the widest number of devices and web browsers as possible. The site has been tested with automated accessibility testing software.
We’re working hard to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We recognise we have more work to do to achieve this.
Technical information about this website’s accessibility
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:
Social media content that is embedded into the website may not always be accessible.
Some images may not have alternative text descriptions.
We are working to meet the compliance as specified in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by the September 2020 deadline.
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.
If you are not able to access a service or content on the website, contact firstname.lastname@example.org. Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need.
Issues and complaints
To report an issue with the website or to make a complaint, please contact email@example.com.
We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.
If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint and will work with the team who provides the service/content to get you a response.
This statement was prepared on 02/07/2020 It was last updated on 17/08/2020
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).