Do I call 999 or 111?
It's important to know the difference between 999 and 111 - that means being able to recognise what is and isn't an emergency.
The is the NHS non-emergency number. It's fast, easy and free.
You should call 111 when:
- You need medical help fast but it's not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don't know who to call or you don't have a GP to call.
- You need health information or reassurance about what to do next.
When you call 111 you will speak to a highly trained advisor, supported by health care professionals who will ask you a series of questions to help assess your symptoms, and ensure you receive the care you need.
111 is available 24 hours a day, 365 days a year.
If you or someone you know is involved in a medical emergency which is serious or life-threatening, call 999 straight away.
Medical emergencies can include:
- Loss of consciousness
- An acute confused state
- Fits that are not stopping
- Persistent, severe chest pain
- Breathing difficulties
- Severe bleeding that cannot be stopped
- Severe allergic reactions
- Severe burns or scalds
To find out more information about when to call 999, click here.
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