Accommodation faults, maintenance repairs & pest issues can be reported in person, over the phone, or online...
Emergency repairs should be reported by telephone (0117 328 3601) or in person to your nearest Customer Service Desk. Do not report emergency repairs via the website or by e-mail.
- FRENCHAY ACCOMMODATION: report repairs to Cotswold Customer Service Desk. Or call on 011732 86227.
- GLENSIDE & THE HOLLIES: all emergency repairs should be reported to Wallscourt Customer Service Desk. Or call on 011732 87364.
Non-emergency repairs/pest control
You can report your repair request online. Your repair request will then be dealt with when our office is next open (09:00 - 16:30 Monday to Thursday, 16:00 on a Friday).
Alternatively, during office hours you can:
- Telephone and speak to your Customer Service Desk on: Cotswold - 011732 86227 Wallscourt - 011732 87364.
- Report the repair in person to your nearest Customer Service Desk .
If you are planning to phone in your repair, please be ready with as much information as possible about the problem - what needs repairing, what is wrong with it and where is it located?
To arrange access quickly and conveniently, we will also need your contact details - your name, accommodation address, a telephone number and e-mail address.