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Accommodation - Helpful Information

By Lindsey 19 Jul 2017

General Enquiries
The Accommodation Reception is based in Block A. The Accommodation staff will be happy to assist you with and enquiries or concerns that you may have. The office is open:

  • Monday - Thursday, 9am - 5pm
  • Friday, 9am - 4.30pm

A self-service laundry is located next to the Accommodation Reception and is open daily from 8am – 11.30pm. The charge for the use of washing machines is £2.20 - £2.70 per cycle and £1.00 for a tumble dry cycle. You are advised to supervise all aspects of your own laundry to ensure that nothing goes missing. The laundry is only available until 11.30pm at night for use.

Mail and Postal Address
Mail is delivered directly to the Accommodation Reception by the Royal Mail, including parcels, recorded deliveries, etc. Ensure that you issue friends, relatives, your bank, etc. with your full, correct postal address at the residences. This mail is distributed into flat mailboxes located within the hospitality suite, if you receive any large parcels these will be kept at the Accommodation reception.

Please use the following address format when ordering/receiving parcels: Your Full Name Block: X Flat: X-X Room: X(Example: Block A Flat 0-1 Room A) Queen Margaret University Student Residences Musselburgh East Lothian EH21 6UD (The postcode is specific to the residences so 6UU should not be used)

Please contact Security on 0131 474 0000. They are 24/7, 365 days a year and based on campus at the main reception.

Fire Alarms
If the fire alarm sounds, you must evacuate the building immediately – even if it is a false alarm and even if it is cold, wet and 5am in the morning – no exceptions!

Fire alarms are tested weekly on Thursdays between 12pm and 1pm. You will hear intermittent soundings of the alarm for approximately 10 seconds. You do not need to evacuate the building during alarm testing.

Repair Requests
In an emergency, please contact a member of staff immediately at the Accommodation Reception during office hours or Security the Main Building out of hours.

For any non-emergency repairs please complete our Repair Request Form found online. If you are not able to complete the online repair request form you can complete a paper copy at the Accommodation reception.

IT Issues
Requests for IT support are handled by the Assist helpdesk. If you have a query, issue or problem you can contact Assist in a number of ways:

  • By Telephone - Dial 0131 474 0000 and ask for Assist or Assist Helpdesk. Phones are staffed during opening hours (08:00am - 17:00pm, Monday - Friday)
  • By Email - staff will respond to your email during opening hours
  • Self Service -  You can log requests for assistance via the Assist SelfService portal.
  • In person -  You can visit the Library Resource Centre (LRC) helpdesk if you are on campus.

QMU are keen to record, investigate and respond to legitimate complaints. A copy of our complaints procedure and complaints forms are available from the Accommodation Reception.

Code of Conduct
When you accepted and signed your accommodation contract you agreed to abide by the University Accommodation Code of Conduct. We would encourage you to read carefully what is expected in terms of your behaviour and conduct whilst a student living at QMU.
Main points are:

  • Keep noise to an absolute minimum after 11pm to avoid complaints about noise and disturbance. Quiet time is 11pm - 8am.
  • Smoking (of any kind, including e-cigarettes) is not permitted anywhere inside the residences. Please use the designated areas and keep noise to a minimum.
  • Absolutely do not tamper with fire detection equipment – we have a zero tolerance policy regarding this type of misconduct.

All reports of misconduct within the residences will be investigated and disciplinary action taken, if necessary.

In-house Peer Support
Our ResLife Assistants (RLAs) are experienced, outgoing and friendly students living within the residences and are on-hand to provide in-house support. ResLife Assistants are on duty every evening and over the weekend. They are here to help you and can provide advice on a number of issues and signpost to other services. Your Wardens also encourage good health and safety practice amongst student and ensure good order for students living on campus. Check the Wardens’ notice board next to the laundry for drop-in session times.




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