You probably walk past Reception every day and see several smiling faces behind the desks. We are your customer service advisors and we man the reception desk 24 hours a day, 365 days a year – yes, we even spend Christmas Day here! – just in case you guys need anything from us. But, we don’t just sit behind a desk all day looking pretty – here’s what we do on a day to day basis.
When we start a shift, we have a handover period where we discuss anything that’s happened on the previous shift – whether there have been any incidents to deal with, if we have anyone coming onto campus to fix anything etc. We have three different kinds of shifts – mornings, afternoons and nights – so it’s imperative that we are all aware of what’s happened on the previous shift so we know what we need to sort out.
After that, we sort out the housekeeper’s access to your houses so they can get in and clean. You probably all know who your housekeepers are by now but remember, they’re not there as your maids. We’d love it if you could get rid of the beer cans and the pizza boxes before they go in!
Then, each CSA has a block to look after by completing what we call a building audit. This is where we walk around with a clipboard and inspect around the block. This is for your safety mainly, as well as looking out for any maintenance issues around there. This is where we may discover that you guys have hidden traffic cones, road signs or supermarket trollies too…
We spend time then going through any emails you send us and answering your phone calls. These could be general enquiries, reporting maintenance issues to us or helping you deal with any situations that could arise such as emergencies.
We are also here just in case the worst happens and you lose your keycard. The reason there’s always more than one of us is so there’s always somebody available to let you back into your house and out of the freezing cold!
With nearly a thousand of you on campus, you can imagine we see the postmen a lot. We get several deliveries a day from all kinds of couriers bringing all sorts of weird and wonderful parcels for you guys. We then check every parcel and log it into our book so we can let you know it’s here waiting for you. This can take a while sometimes – especially when it’s been loan day! We usually start logging post at 1pm when most of the post has arrived and this can take up until 3pm, which is why we ask that you don’t come to collect your post from us until then if you know it’s arrived that day. Also, a friendly reminder that we will only accept post if it has YOUR name on it.
And there you have it! If you ever need to get in touch with us, you can call 01612472777, email us on firstname.lastname@example.org or come in and speak to us directly.