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Accommodation

Reporting Maintenance & Housekeeping Issues

By DCUrooms 13 Nov 2017

Logging a ticket to Estates 

It is important that a ticket is logged with Estates as soon as a maintenance issue is noticed. This is particularly important in communal areas. Don't assume somebody else is reporting the problem. 

When you are logging a ticket, please try to give as much detail as possible. For example, if when you take a shower there is water leaking onto the floor, it is not enough information to say "leak on floor". Please clearly state that "there is water leaking after every shower".

VERY IMPORTANT:
Don't forget - you can check the status or progress of your maintenance issue at any stage, by clicking on the link provided by Estates in the email they send you when you log your ticket :

"You have submitted a request to Estates Office. Use the Reference Number ( ticket no.) when you wish to query the status of your request"

Use this link to log into the Estates Helpdesk:  http://www.dcu.ie/estates/helpdesk".

This is a super helpful way to track your request so make good use of it.

If you haven't had a response, a call out, or an update through the above link, please let reception know so that they can follow up on the job for you and let you know of any update.

Housekeeping Issues
Some jobs don't need to be logged with Estates and instead need to be reported to reception for the Housekeeping team. Below you will find a list of these jobs. Please don't log tickets for the below list of jobs.

Kettle replacement
Toaster Replacement
Microwave and related
Desk lamp replacement
Desk lamp Bulb replacement
Vacuum cleaner and bag replacement
Vacuum parts
Mop/ Bucket / Dustpan Replacement
Cooker replacement and related
Fridge freezer and related
Beds and related
Bedding and related
Waste bins and related
Bedroom Curtains (pole-Estates )
Shower curtains and related
Desk chair And related
kitchen chair and related
Tv's and related cabling
Lounge sofa and related

Circuit Laundry 
If you experience issues with the washing machines or dryers, please let us know so that we can follow up on this with Circuit. It is very helpful if we know whether the issue is in the Hampstead or College Park laundry room. Every machine has a number on it, if we don't know the machine number it can be difficult to report the problem. 

You can email:
campus.residences@dcu.ie 

Drop down to reception,
Or call:
Glasnevin     01 700 5736    8 am-8 pm   Monday-Sunday
St Pats          01 884 2013    9 am-5 pm    Monday-Friday
All Hallows  01 700 7356    9 am-5 pm    Monday-Friday

Please do Tweet/Facebook @dcureslife at any time, but bear in mind social media is not always monitored. Calling or emailing can be a more efficient way of having an urgent matter looked at.

If you ever need help logging tickets, we are very happy to do this for you at reception.

Thank you, We are here to help!!

 

 

 

 

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